Tips on How Buyers Can Cancel an Order on eBay

Online shopping can be a great experience until you realize that you would have to cancel any order for whatsoever reason. Canceling an order on e-commerce platforms can become a tricky affair as some charge cancellation fees or some do not cancel the order at all.

But, when it comes to canceling an order on the eBay platform, the company encourages practices that are just for both seller and buyer. Here we are going to enlist some important tips in regards to canceling policies that you must keep in mind while shopping at eBay.

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Direct Communication Between Seller and Buyer

If you are buying something on eBay, then keep in mind that you are directly making a deal with the seller therefore when it comes to the cancellation of any item, then you would have to directly connect with the seller.

Individual Items Cannot Be Canceled

Individual items cannot be canceled on eBay which means that if your purchase contains more than one item and you wish to cancel only a specific item then you wouldn’t be able to cancel just that item but instead you would have to cancel the entire order.

How to Cancel on eBay?

As a buyer, if you have changed your mind about a product that you have ordered on eBay then you can raise a request for cancelation to the seller through the eBay platform in two ways-

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Canceling the Order Within One Hour of the Purchase

If you have placed an order just an hour back and now you want to cancel it, then follow the steps to raise a request for cancelation to the seller by following these steps-

  1. Go to Purchase history and find the order you want to cancel.
  2. Select the More actions dropdown menu and select Cancel this order.
  3. Select Submit.

Once the request is submitted to the seller, they have 3 days to accept the cancellation request or decline it. If the seller accepts the cancelation request, then eBay shall send a confirmation of cancelation to your registered email id and eBay messages.

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Canceling the Order After More Than One Hour

In case you wish to cancel an order after several hours of making the purchase, then you should follow these steps to raise a request with the seller-

  1. Go to Purchase history and find the order you want to cancel.
  2. Select the More actions dropdown menu and select Contact seller.
  3. Choose Request to cancel this order, then contact the seller.
  4. Explain to the seller why you need to cancel and select Send.

In this scenario, it is entirely up to the seller if they wish to accept or decline your cancellation request. In case, they deny it then you can wait until you receive the item and then later you can start a return request.

Note- Keep in mind that you won’t be able to cancel an order if you have already reported that the item is missing at its arrival or if you have requested a return.

Therefore, canceling an order on eBay is not difficult but, considering that eBay encourages just trading practices between seller and buyer, therefore, it advises everyone to do business that shall benefit everyone. Thus, ensure that when you are shopping on eBay, you are careful about the items you are placing as an order as the cancellation of the order won't just only be your decision but also the seller's decision.

Key Points to Be Remembered

  1. You cannot make individual cancellations of items on eBay
  2. Raise a cancelation request within an hour of the purchase so that you and the seller both can be in a comfortable position
  3. If a cancellation request is declined by the customer then wait for the product to be received and then only raise a request for return.

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In the eBay marketplace, it's all about fair business. It encourages its buyers and sellers to follow business practices that are beneficial to both parties so that a long-term association can be established.

Making things clear when it comes to cancelation policy is crucial for every business, especially online shopping which is why eBay keeps the decision of cancellation between the seller and buyer so that both can communicate and have a meeting of mind on the cancellation of an item and be satisfied at their ends.

Aarif Kapur
Aarif Kapur
Aarif Kapur is a guy who is 25 years old and likes to try new things. He has been writing for for a long time. His main goal is to give accurate information to users.

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